Yes, regular daily use will keep skin and hair at optimum hydration and moisturisation levels. Your skins barrier function will be strengthened with regular use which will help prevent breakouts of any potential skin conditions that you may be prone to. Morning and evening application will keep skin in a healthy, natural condition and reduce the potential for skin conditions to develop.

Yes, regular daily use will provide a range of benefits to hair condition. They will balance the natural oil levels in hair which can be severely disrupted by shampoo's and gels containing SLS (Sodium Lauryl Sulphate). Continued use of Nativis haircare products will leave the hair feeling stronger with more bounce and shine. They will facilitate easier brushing which will reduce breakage. They can also be used to straighten and style hair at low temperatures.

Yes, we have developed the guidelines for use from many trials that have been conducted by Nativis over the last 6 years.

No, our skincare products are non-comedogenic in nature. Most of our products are oil free and so will not contribute to the blockage of skin pores. Our Moisturising skin cream does contain natural oils (shea butter and argan oil) although these natural oils have been designated as non-comedogenic in nature.

No, Nativis does not incorporate any synthetic foaming agents in our soap products. We use natural ingredients (castor oil and coconut oil) to provide a strong, cleansing lather that does not irritate or dry the skin and is suitable for use on hair and skin.

Yes, they are very effective at hydrating the skin deeply. This is because the amino acids in our formulations are readily accepted by the skin and carry with them many times their weight in water. This water hydrates the skin deeply facilitating natural bio-repair mechanisms to be activated.

Yes, the active ingredient in our products (Silk Hydra-Fix^®) moisturises the skin at the surface to significantly slow down Trans Epidermal Water Loss (TEWL). Our active ingredient both hydrates deeply into the skin and prevents subsequent water loss from the surface, thereby maintaining an optimum level of hydration.

Currently we ship to the UK and most EU countries. Please not that we do not ship to PO Boxes, BFPO, APO, FPO & DPO's.

Shipping charges are free within the UK for orders over £50. For orders up to £30 in the UK we charge £4.95. For orders between £30 - £50 in the UK, we charge £5.95 (to cover increased shipping and packaging costs).

Shipping costs to EU countries are £9.95 for orders over £60 and £14.95 for orders under £60.

In the UK please allow 1-2 business working days for delivery after placement of order (Royal Mail 48 Hour Service). For Channel Islands/IOM please allow 3-4 business working days for delivery.

For Europe, please allow 2-7 days for delivery (by courier) depending on the destination country.

There will not be custom/import taxes applied to EU orders. Our deliveries to EU countries are shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support team via e-mail or telephone as soon as possible and we will help you further.

By email: contact@nativisltd.com

By Phone: +44 (0)118 327 9946

If you have incorrectly entered your address when placing an order, please contact us straight away by email or telephone to provide us with the correct address. If contacting us by email then please use the following in the subject line: Urgent - Important Action required.

We are unable to offer refunds or replacement items where damage is minimal (such as scratches or small dents to packaging). However, if a product has become seriously damaged or has leaked from the packaging during transit, please send us a photo of the damaged item within 14 days of placing the order with us. Please send the photo to contact@nativisltd.com. We can then send a replacement item out to you or process a refund for the damaged item(s).

We take great care to ensure that every order is picked and packed correctly before shipment. However, occasionally we make mistakes and we will always work quickly to rectify such an occurrence. Please contact us by email at contact@nativisltd.com within 14 days of placing your order and send us a picture of the products received and the invoice which will be shipped with your order. Once we have received this we will ship out to you the missing or correct product that was ordered.

To add or remove items to/from your basket, click the plus or minus button next to the product(s) selected. If this doesn’t seem to be working, then you may want to try clearing cookies or alternatively closing and re-opening our website to try again. If you are experiencing continued difficulty in placing an order, then please contact us using the following:

Email: contact@nativisltd.com

Phone: +44 (0)118 327 9946

If you have ordered the wrong product(s) or package, please return this to us within 14 days of placing the order. Returns should be sent to:

Nativis Limited
Unit 3 Holybrook Farm
Burghfield Road
Reading
Berkshire
RG30 3RA

On receipt of the return in good condition we can then provide you with a full refund so that you can order the correct product or package required.

All of our products are weighed out individually to ensure that the exact (normally slightly over) amount has been added. Some of our bottles and jars are bigger than the volume of product added (often to accommodate dispensing units such as pumps/sprays). However, if you are still concerned that your container has been underfilled, please forward us a photo of the product indicating the fill level inside and we will try to help you further. Please send an email with the photo(s) attached to contact@nativisltd.com.

If you did not receive your confirmation email after placing an order with Nativis, please first check your spam folder as it may have been directed there. If you still cannot find it we may have made a mistake in the email address we sent the confirmation email out to. It may also be an indication tha the order was not successfully placed. In order to further investigate, please contact us and provide the email address and name that was entered when ordering. We can be contacted by email or by phone:

Email: contact@nativisltd.com

Phone: +44 (0)118 327 9946

We aim to process any order that we receive on the same day if the order is received before 4pm. We therefore cannot guarantee any order cancellation or amendments if we are contacted after this time. If you contact us by phone or email (details given below) and the order has not been processes/shipped, we will do our best to amend or cancel our order.

Email: contact@nativisltd.com

Phone: +44 (0)118 327 9946

You may return any new, unopened and unused products within 14 days after receipt of your order. Please contact us through the following channels and we will provide you with instructions on how to make a return to us:

Email: contact@nativisltd.com

Phone: +44 (0)118 327 9946

Please note that you, the customer are responsible for returning the package and the associated shipping costs - we are unable to refund the cost of the return postage. We are also unable to cover the cost of any import taxes that may be due as a result of the return.

Once the products have been received back by Nativis and their condition checked, a full refund will be provided.

If you are trying Nativis 100% natural skin or hair care products for the first time, it may take a few weeks before you start to see positive results (hopefully sooner than this period). It may take a while for your skin/hair to adjust to the natural products containing the natural active Silk Hydra-fix^® and a different application routine. We therefore recommend using our products regularly for up to 60 days to give your skin/hair time to adjust to the new products and regime. We are confident that in this timeframe you will experience great results. We have had many positive reviews from many customers who have made the switch to Nativis skin and hair care products and are confident that you will see a positive result.

However, if you are not satisfied with any of our products after using them on a regular basis, we offer a money-back guarantee for up to 60 days after delivery of your order. You don't need to return the products back to us. Please contact us as follows for help regarding our 60 day money back guarantee.

You are welcome to contact us at any time to discuss how you might get the most out of using our products if you feel that they are not performing as you expect.

Email: contact@nativisltd.com

Phone: +44 (0)118 327 9946

Note: All money back guarantee refunds exclude delivery charges. You can only claim the money back guarantee once on each product or package. We offer a maximum refund limit of £60 per customer over any 365-day period.